Contact Center Employee Screening And Background Checks
With every employee hired to represent your company, there is a risk to your brand. What if that employee has a relevant criminal record? Do you take credit cards? Should the people who work in your contact or call center be trusted with your customers personal credit information? Did you know that as much as 10% of all crimes are now prosecuted in the Federal criminal records court system? Crimes such as credit card fraud, tax fraud, embezzlement and other internet related crimes are most often prosecuted in the Federal criminal justice system.
Many criminal records background checks will not detect any Federal criminal records. The liability arising out of the theft of a customer’s personal credit card information, social security number, other identifiers or personal medical information could be enormous. The best way to manage this risk is to run a thorough professionally managed criminal record background check.
Our Criminal Record “Smart Search Plus” offers call centers and customer service businesses the employment screening industry’s best and most comprehensive employment screening background check, including a check of Federal criminal records. This is the criminal record background check you need to insure that the employees you hire meet the trust requirements of your industry. For an example of an applicant with a Federal criminal record but no state or county arrest record, Click Here. This record would not have been found without a check of the separately maintained Federal criminal records systems which contains about 10 per cent of all arrest records.
We Also Offer Pre-Employment Drug Screening.